I placed a number of orders with Home Perfect over the summer months, and when everything works, it works. But as soon as there is a problem, oh boy!
My last order was for 3 Duravit mirrors, for a total exceeding $1100. Number 1 shows up, broken. Now, 6 weeks later, a return is still pending and no refund. Number 2 arrived, broken, and interestingly that one was picked up, 4 days later!
No refund and no replacement, however. Number 3 apparently also broke in transit, and no delivery attempt was made. No refund, no replacement. I, meanwhile, have shown great tolerance and flexibility: Suggest another brand that you can ship properly!
No. Replace and use white glove shipping, I'll pay for the extra shipping (up to a point)! No. Get me a refund!
No can do, we're "investigating", which can take up to 90 days.
I am still waiting. So, trust me, SHOP ELSEWHERE!