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I placed a number of orders with Home Perfect over the summer months, and when everything works, it works. But as soon as there is a problem, oh boy!

My last order was for 3 Duravit mirrors, for a total exceeding $1100. Number 1 shows up, broken. Now, 6 weeks later, a return is still pending and no refund. Number 2 arrived, broken, and interestingly that one was picked up, 4 days later!

No refund and no replacement, however. Number 3 apparently also broke in transit, and no delivery attempt was made. No refund, no replacement. I, meanwhile, have shown great tolerance and flexibility: Suggest another brand that you can ship properly!

No. Replace and use white glove shipping, I'll pay for the extra shipping (up to a point)! No. Get me a refund!

No can do, we're "investigating", which can take up to 90 days.

I am still waiting. So, trust me, SHOP ELSEWHERE!

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Anonymous
Putnam, Connecticut, United States #950556

We've left at least 10 voicemails, emailed at least 12 times and messaged on their own website dozens of times since aug, it is now late feb.

We've also tried to make appointments in person.

Yet no one at Duravit is interested in taking our money in the first place.

I'm only glad that the customer service at the buying end is as abysmal as at the post buying end.

VERY disappointed.

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