2 comments

I placed a number of orders with Home Perfect over the summer months, and when everything works, it works. But as soon as there is a problem, oh boy!

My last order was for 3 Duravit mirrors, for a total exceeding $1100. Number 1 shows up, broken. Now, 6 weeks later, a return is still pending and no refund. Number 2 arrived, broken, and interestingly that one was picked up, 4 days later!

No refund and no replacement, however. Number 3 apparently also broke in transit, and no delivery attempt was made. No refund, no replacement. I, meanwhile, have shown great tolerance and flexibility: Suggest another brand that you can ship properly!

No. Replace and use white glove shipping, I'll pay for the extra shipping (up to a point)! No. Get me a refund!

No can do, we're "investigating", which can take up to 90 days.

I am still waiting. So, trust me, SHOP ELSEWHERE!

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Anonymous
#553147

Before ordering i called and asked if they have the lights that i wanted and they said yes. SO i put the order on sept 23rd and until today, oct 9th they have not shipped my order.

Anonymous
#552866

We apologized to the customer regarding the issue with the mirrors arriving damaged. We did everything in our shipping process to ensure there was no damage.

However, when a product leaves our hands, therein runs a risk of damage. The customer was refunded promptly upon his notification of damage, within 2-3 business days.

We declined to attempt to ship any more mirrors to him, as we shipped 4, and all 4 arrived damaged. I am not sure as to his claim that we did not process refund, it was processed immediately and he received an email confirming it was done.

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