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Received broken sink. Called to get it replaced. The follow up was horrible. I followed up with manufacturer who honored a claim that than had to be handled via Home Perfect. It took three weeks and seven calls to get the replacement to ship. The item was shipped by AM...
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1.4
I didn't like
  • Customer service
#568492
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Recieved a Kraus faucet with a crack in the pipe. Called Home Perfect and reported it. It seemed the service representative did not know what to do, but eventually gave me instructions to return the faucet to Kraus. I returned the defective product. Kraus ...
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#554054
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I ordered two light fixtures for a remodel project. Initially I had ordered three items over a weekend and almost as soon as I submitted I realized I had ordered one of the items from the wrong company. First thing Monday morning I called them and spoke to Kelvin....
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1.0
#534994
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I ordered a sink for my bathroom. When the contractors took it out of the box to install it, there was a huge crack in it. My plumber looked at the packing material and said that it seemed well packed. His expert judgment was that it was cracked when they packed it....
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1.0
#532696
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We paid for a Shaw's farmhouse sink and accessories. After two weeks we did not receive a tracking code for shipment. We went on line to the chat box..."Mary" was a very curt and inappropriate person on the other end that could not help us. She said the items were...
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#531573
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I purchased a sink 7-12-14 and talked to a rep on 8-3-14 to return it. He said he'd call back the next day. Still waiting to hear from them. When I call I am in *** then no one answers. My credit card company reversed the charge for the duplicate billing. I can't...
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#521502
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I ordered some bathroom fixtures. During the order, everything was in stock. Until the shipment was sent out. One item was never shipped and they never notified me about this. I've been trying to call and send them emails. Either they don't respond or they keep...
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#511305
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Forget ordering from this company! After I saw they charged my credit card for a large item, I looked for a confirmation email with tracking number, but received neither. I went on a weeklong crusade making daily "customer support tickets" and phone calls. Home...
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#428894
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I needed an extra long over flow/waste system for my new bath tub installation due to the extra depth in this tub. I knew what I needed so researched on the internet the most reasonable place to purchase. That is where I fell into the Home Perfect web of inescability....
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#428437
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On My kitchen renovation was in high gear, with multiple parts going on all at once. I needed to select a sink so the granite counters could be cut; the granite fabricatort wanted the sink on-site before cutting the $$$ granite. On a deadline, I found the exact...
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#417457
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