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I ordered a kitchen faucet on the website with no indication the product was back ordered. Two weeks later I am informed it will be delayed by a month. A month later, Calvin Greene from Home Perfect informs me I will receive the product in 3-5 days. After not receiving...
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1.0
I didn't like
  • Customer service
  • Delivery of product
#1064269
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Shopping for a home renovation, I ordered a PROPANE on-demand water heater several months prior to installation along with other things needed for the renovation - the order clearly states propane. When we opened package a tag on the side of the unit said it was only...
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2.1
I didn't like
  • Return policy
#960570
Reply to reviews
Home Perfect - DO NOT ORDER ANYTHING FROM THIS COMPANY
Home Perfect - DO NOT ORDER ANYTHING FROM THIS COMPANY
Sent merchant pictures of defective material. Merchant claims defect was from shipping and must have been reported within 2 days per damaged item policy however they will not acknowledge that item was not damaged in shipping but instead defective from pre-shipping...
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realm188
realm188

I do agree with anonymous. How did you not see that? Unless someone broke it after inspection. But really, all parties need to understand that this toilet is porcelain. Me...

Anonymous
Anonymous

How did you not see that when inspecting?

#850324
Reply to reviews
I feel there's too many bad reviews about perfect home and not enough about how most people are actually treated.My husband deals with the Paisley store and they are 100% helpful in all aspects of there jobs,from the top of the tree down.Anytime we have a problem it's...
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Anonymous
anonymous

Ordering online is different than seeing someone face-to-face. If they try to screw someone who can come to the store the repercussions are greater whereas online they can eas...

4.6
Inverness, Highland
#846326
Reply to reviews
Should have stayed with Amazon! Purchased a sink which arrived in good condition, however it is made of plastic like texture called and told them it was not good quality or what was represented in the picture or description. Now I'm told I have to pay re-stocking and...
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I didn't like
  • Customer service
  • Return policies
#829777
Reply to reviews
I placed a large order (appx $1600) several months back. Kitchen sink, pedestal bathroom sink, lighting fixtures and 3 ceiling fans. Finally got everything except one ceiling fan. Order status showed three were shipped and the order was complete. Started a ticket...
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Anonymous
Anonymous

I call them all the time and never have a prompt to give my name first. I've enjoyed shopping with homeperfect for years now. Home Depot is a physical store full of low-wage e...

#622294
Reply to reviews
My decorator purchased 2 pendants and 1 chandelier, sized wrong sight and the4y are huge to big for my room. She never read the 25% return policy; who does that charges 25% for an item to be restocked! They are making me ship it back, okay I understand I have to pay...
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Anonymous
Anonymous

Do not understand why Lighting expo's name is being used as you did not purchase the product from them. They are only the supplier , you dealt with Homeperfect.

Anonymous
Anonymous

Do not understand why lighting expo's name is in here as they did not sell you the item. They are the supplier. You bought from Homeperfect.

I didn't like
  • Customer service
  • Return policies
#608945
Reply to reviews
I ordered a sink. I took the sink the sink to the granite fabricator who told me three days later that the sink was damaged. In their opinion, the sink has been packaged that way because there was no damage to the box. Catch 22 on the Home Perfect website. Return...
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1.7
I didn't like
  • Return policies
#584860
Reply to reviews
Placed an order for a new 80 gallon electric hot water heater. Home Perfect said they had it in stock. OK, so I ordered it. First email from Home Perfect says: "Stock Status Notification The items below are currently not in stock. Our warehouses receive new...
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1.0
#582789
Reply to reviews
Same story as others... Ordered items, never received the items... Company refuses to credit or replace "items they sent"... STAY AWAY!!! Wished I had read some of these reviews prior to ordering! Horrible customer service - specifically Christy Landry, short,...
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1.3
#582664
Reply to reviews