Home Perfect

They sent me a faucet that was defective out of the box. They refuse to take it back or even exchange it. Sure, they responded to my email.....-I am expected to contact the manufac...

I reached out to Home Perfect after ordering and receiving a faucet that was not to my expectations. Disregarding the disclosure of a 25% restocking fee PLUS freight charges which...

Ordered a sink which was supposed to be "in stock". Once they took my $$ I was told it was back ordered. I wanted to cancel my order. They promised they would have the sink mail...

This company is a total scam. They take orders, charge your credit card, then never deliver. Customer service is an endless maze of hold music and lies. Call for a new order an...

Placed order for outdoor chairs promised shipment in 2 weeks. CC card billed. as of 4 weeks into order customer service says it will be another 4 weeks before shipment. They may ad...

I will never buy from these people again. Mirror was not only back ordered for weeks but when it arrived it was missing a bracket. Still going in circles with the manufacturer, w...

I purchased a faucet using my am ex.. the faucet was not here after 6 weeks.. i put in a dispute with am ex .. once thier dispute process began... then the faucet was delivered.. d...

Order 3 Runtal Radiators on 10/31/11. They charged my credit card and have my money. Finally 2 of the 3 showed up on 1/25/12. When I question the rep Christy, she tells me to calm ...

I couldn't be ruder and less considerate than the Home Perfect folks if I tried. The straw that broke the camel's back: one of their customer service agents told me I need...

I wish I would have read these reviews before I placed an order with Home Perfect. I was remodeling my kitchen and went to Home Depot and picked out a sink. It was a top of the lin...

I did ordered items in December with 2-3 week delivery time frame. I called 4 weeks later, the items are stiil back ordered with 2-3 weeks delivery. Looks like, their customer serv...

I ordered items based on their statement they were in stock. Then I got a notice of the order stating the items were out of stock for weeks. I then cancelled order by telephone w...

12-22-2011 2-3 pm EST East Coast address -. Home Perfect own web site was clearly posting TUB28 for a 28% discount on bath tubs. NO expiration date. So it proved to be a FAKE. ...

I am doing a complete home renovation and have been working with dozens of suppliers and Hope Perfect takes the cake for the worst experience of all time. Every word spoken by the...

Contrary to their website, I received no confirmation of order. When I sent emails asking, I got no reply. When I tried to check online, that required a password which they had ...

Hi,this is the FOURTH time I tried contacting you at feedback@homeperfect.com/ orderstatus@homeperfect.com but there has been no response at all from your company!

I ordered a sink via their web site. I received no confirmation email that they received my order. I called several times and was not able to talk to a live person about the stat...

Purchased a light fixture online. Did not receive same day email confirmation. Unable to access product tracking from the website. Called the 800 number which says that there is a ...

Charged my credit card & could not be bothered to provide status. A simple call for status of an order placed 3 weeks ago resulted in days and days of excessive hold time, repeate...

I purchase two Ronbow vessel bowls for my bathroom vanity. They were supposed to be identical but one was 3/4-inch taller. When sitting next to each other on the vanity it was ob...

I ordered a $450 sink. They verified that it was in stock and even sent an e-mail the next day with a FedEx Tracking Number and shipping confirmation. One week later it has not a...

I agree with poor customer service, I will never order from this company again if I ever get my order. I placed an order in August 2011, it is now October 2011 I have yet to receiv...

Pretty disappointing experience .. they stick the customer with return shipping and the original outbound shipping + a 25% restocking charge ?Why would I want to reorder the...

Ordered a tankless water heater on the 8th September, sent an email on the 11th to cancel it, no one bothered to reply requested to cancel. Called them on the 15th, (good luck for ...

Ordered a whole house air cleaner from Home Perfect because the price was good and free shipping. One week later I checked on the order and it was still "processing." Contacted cus...

I ordered the item 8/20/11 and it was marked IN STOCK. Oddly after placing order my order was marked arrival within 10 days. I've emailed without any response. Today, I'...

Ordered a Mr. Steam shower unit. They sent a 208 Volt (Commercial Unit) to my home even though I ordered a Residential Unit 240 Volt. Unit burned up in a few days and they refuse t...

I placed an order for items that ALL said they were in stock on the website.On thier website on each item they have a stock message: Availability: This item is in stock & usually s...

Home Perfect must have a great team trolling the internet - they come up with great reviews (even says so on their customer service line). HOWEVER, their live chat does not respo...

Ordered 3 plumbing fixtures on line that noted were in stock. Rec. notice day later 1 was on backorder 4-6 weeks. Called and cancelled backordered item as couldn' wait that l...